FREE SHIPPING on orders $200 and over!

Shipping & Returns

ALL LIVESTOCK ORDERS SENT EXPRESS ON MONDAYS AND TUESDAYS

Livestock orders to be in by 10PM Sunday night

Live Goods – Flat Rate Australia wide $35* Due to biosecurity and state restrictions, we do not ship fish, plants and shrimp to WA, NT or TAS

We are also unable to ship live fish and live plants to some remote locations within these states.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

RETURNS AND REFUNDS

Please note that because of the complexities and procedures involved in packing and shipping live fish, as well as our utmost concern for the well-being of our aquatic livestock, we cannot accept any returns of aquatic livestock. For livestock items claimed (DOAs or wrong item sent), we offer a store credit.

For non-livestock items, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty or are different to the product purchased on the website. We ask that you notify us by e-mail with details of your invoice number within 7 days of delivery. No item shall be returned without prior agreement between the purchaser and Fish4You. In the case of faulty goods we will ask you to return the item and all parts in their original packaging for a replacement.

In the case of an out of stock item, please allow up to five business days for the refund to be processed.

OUR LIVESTOCK GUARANTEE

We offer a 100% live delivery guarantee on all fish and plants. If you receive any fish or plants dead on arrival, please take a photograph with the DOA still in the shipping bag*.

Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to fish4you.au@gmail.com so that we can process your claim and arrange an online credit for you to use towards your next order.

*Claims MUST be accompanied with accurate photos of the dead fish in the original bag(s), and if necessary for better clarity, a photograph of all dead fish laid out of the bags. Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.

Our live fish guarantee is void if:

  • No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
  • The fish are not held at the delivery address and/or are on-sold or transferred to another person.